Policies, Terms & Conditions
Cornell.com and any information found on the site are offered for informational purposes only. Cornell Communications is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Cornell.com. Cornell Communications is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Cornell Communications is not liable for:
- a) Products damaged by the shipping company
b) Packages delivered but not received by the customer
Please contact your shipping company for lost and damaged claims.
Copyright © Cornell Communications 2017. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on Cornell.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Cornell Communications)
We strive to serve each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products please contact us at 1-800-558-8957 for personal service. Packages must be returned freight paid in original packaging and in resalable condition.
While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 1-800-558-8957 to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call prior to shipping your items back to us.
Effective January 1, 2010, unless it is a warranty issue or defective unit, Cornell Communications will NO longer accept any return of product ordered without a Return Merchandise Authorization and a MANDATORY 25% restocking charge.
NO RETURNS OF ANY KIND WILL BE ACCEPTED AFTER 90 DAYS OF PURCHASE
Shipping Policy/Delivery of Goods
Products are usually shipped via UPS or Fed Ex unless you request a special shipping method. Please contact us at 1-800-558-8957 to request special shipping. We are happy to use your shipping account if necessary. Larger equipment (generally over 100lbs) is shipped via a Fed Ex freight truck. You must be able to unload the product yourself via a lift truck or dock. You may also pick up the product at the closest Fed Ex freight terminal. Fed Ex freight can provide lift gate service in most locations but you would be responsible for any extra charges.
Estimated Lead Times:
|System||Standard Lead Times|
|Door Monitoring Systems (Series 1000)||2-3 Weeks|
|Visual Emergency & Nurse Call Systems (Series 4000)||2-3 Weeks|
|Versa Page Pocket Paging System (Series 9000)||2-4 Weeks|
|Analog Rescue Assistance System (Series 4200)||2-4 Weeks|
|Digital Rescue Assistance System (Series 4800)||2-4 Weeks|
|Aura 2.0 Emergency Response System (Wireless System)||2-4 Weeks (call for pricing)|
*Lead times are guidelines that we plan not to exceed. Some may take longer due to part shortages and customizations.
Contact your regional representative for an accurate lead time on any order.
Please contact factory for pricing and lead times on any non-standard sized panels, stations or special requests.
Replacement Parts on individual standard items typically ship within 3 business days up to a quantity of 10. Call for a quote on greater quantities. Non-standard products and associated lead times are coded as follows:
- A - 3 Business Days
- B - Make to order. Lead time is 2 - 4 weeks
- C - Custom build to order. Lead time is 3-6 weeks.
How to Report Damaged Goods
Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at 1-800-558-8957. Please have your order number and contact information when calling. Please note, you must save the carton for UPS inspection.
What Information Do We Collect?
Cornell Communications only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by Cornell.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
Currency in which transactions on Cornell.com will be conducted is in United States currency.
Your satisfaction is very important to us. We strive to offer superior quality products, shipped in a timely matter, for an outstanding value. All of our items are brand new, unopened, and in the original packaging. All items are authentic with original manufacturer tags.
We prefer that customers pay for merchandise via MasterCard, Visa, Discover or American Express.